If you wish to change the product you have purchased due to the sizing not being appropriate or for any other reason, you must contact us by email at the address myshoes@lintervalleshoes.com

You have a period of 30 days from the moment of delivery of the product to communicate your wish to change the product for another.

To make a change you must make a return and make an order again using the following steps:

1. Send an email to myshoes@lintervalleshoes.com with your decision to return the product(s) you have purchased, the order number and which product(s) you would like to change it with.
2. We will reply to your email and inform you of the product collection. The transportation cost of the shipment of the product you want to return is at our expense. The order return will be made with the same agency that it was sent with.
3. Place the return label that accompanied the order in the package with the product that you want to change. In the event that your return order did not have a return label, we will attach it to you in our reply email.
4. When we receive the order you have returned and check the status of it we will proceed with the return of the money using the same payment method as when purchased.

At this time we will proceed to send you your new product.

To proceed with the return of the product amount L'Intervalle will have a period of 5 working days from the receival of the product to check the perfect condition of the returned product. It will be necessary that the product has not been used and is in its original packaging.